Refund policy

Foxy Sleepwear Return & Refund Policy

At Foxy Sleepwear, we pride ourselves on offering premium products and exceptional customer service. Our policies are designed in line with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA) of South Africa.

1. Returns

  • Time-frame: You may return items within 7 business days of receiving your order for a full refund or exchange, provided the items are unused, unworn, and in their original packaging with tags attached.
  • Condition: For hygiene reasons, we cannot accept returns of sleepwear that has been worn, washed, or is not in resalable condition.
  • Incorrect or defective items: If you receive the wrong product, a defective item, or goods not matching the description, we will gladly arrange collection at our cost and replace or refund you.
  • Sale items: Marked-down or clearance items are not eligible for returns or refunds, unless defective.

2. Refunds

  • Method: Refunds will be processed using the original payment method (e.g., credit card, EFT, Yoco, PayFast) within 7–10 working days of us receiving and inspecting the returned items.
  • Exclusions: Delivery/shipping fees are non-refundable, except where the product is faulty or incorrectly supplied.
  • Partial refunds: If items show signs of wear, damage, or missing packaging, we may deduct a reasonable handling/restocking fee in terms of the CPA.

3. Exchanges

  • You may exchange your purchase for another size, color, or item of equal value, subject to stock availability.
  • If the replacement item is of higher value, you will need to settle the difference before dispatch.
  • Exchanges will be processed once the original item has been received and inspected.

4. Cooling-off Period (Online Purchases Only)

  • In terms of Section 44 of the ECTA, customers have the right to cancel an online purchase within 7 days of receipt without reason or penalty, provided the product is returned unused, in its original condition and packaging.
  • Refunds under this clause will exclude delivery costs.

5. How to Return or Exchange

  • Please email us at info@foxysleepwear.co.za with your order number, reason for return, and supporting images if applicable.
  • We will provide you with return instructions and arrange collection or advise on the nearest return point.
  • Returns must be properly packaged to avoid damage in transit.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

  • Worn or used sleepwear
  • Customized or personalized items
  • Gift vouchers

7. Customer Support

For assistance with returns, refunds, or exchanges, please contact:
📧 info@foxysleepwear.co.za
📞082 309 2555

✨ At Foxy Sleepwear, your satisfaction is our priority. We are committed to complying with South African consumer protection laws and ensuring a fair, transparent, and enjoyable shopping experience.