Shipping policy

Foxy Sleepwear – Shipping & Delivery Policy

At Foxy Sleepwear, we aim to ensure your order reaches you quickly, safely, and affordably. This Shipping Policy outlines how we process, dispatch, and deliver orders across South Africa.

1. Processing Time

  • Orders are processed within 1–3 business days after payment has been received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons (e.g., promotions, holidays, product launches), processing times may be extended slightly, but we’ll always keep you informed.

2. Shipping Methods & Delivery Time-frames

  • Standard Delivery (1–5 business days): Available nationwide via our trusted courier partners.
  • Delivery time-frames are estimates and may be affected by courier delays, strikes, adverse weather, or load-shedding.

3. Delivery Fees

  • Standard Delivery: R100 flat rate nationwide.

4. Tracking Your Order

  • Once dispatched, you will receive a confirmation email.

5. Delivery Address & Responsibility

  • Please ensure that the delivery address provided at checkout is correct and complete.
  • We cannot be held liable for delays or losses resulting from incomplete or incorrect addresses.
  • Once your parcel is delivered and signed for at the specified address, responsibility for the goods passes to you.

6. Missed Deliveries

  • If no one is available to receive your parcel, the courier will attempt re-delivery or leave instructions for collection.
  • Additional re-delivery charges may apply if the parcel is returned to us due to repeated unsuccessful delivery attempts.

7. International Shipping

  • At present, Foxy Sleepwear only delivers within South Africa.
  • International shipping options may be introduced in the future — updates will be posted on our website and social media.

8. Damaged or Missing Parcels

  • If your parcel arrives damaged, please notify us within 48 hours of delivery with photos of the packaging and product.
  • If your parcel is lost or goes missing in transit, we will liaise with the courier to resolve the matter. Where necessary, we will replace the item or issue a refund in line with our Return & Refund Policy.

9. Contact Us

For any shipping or delivery queries, please contact our customer service team:
📧 info@foxysleepwear.co.za
📞 082 309 2555

✨ We’re committed to delivering your Foxy Sleepwear experience with care, reliability, and efficiency.